Frequently asked
questions.

LUXPages is a robust and customizable database solution connecting luxury travel advisors to the suppliers and reps they need, regardless of consortia or affiliation. Advisors can search for luxury travel suppliers including hotels, DMC's, or service providers and instantly find who represents it and how to contact them. Suppliers get a searchable profile that puts their product in front of luxury advisors, so they can be found any time of day or night.

LUXPages is built exclusively for the luxury travel industry. It serves three groups: travel advisors who need to find supplier contacts quickly, suppliers and rep companies who want to be discoverable by advisors outside their existing network, and travel agencies that want to give their whole team access under one account.

LUXPages was co-founded by Alicia Diez and Dora Karanikas - two luxury travel industry veterans with over 50 combined years of experience. Alicia spent 30+ years as a luxury travel advisor; Dora spent 20+ years in luxury supplier sales. They built LUXPages to solve a problem they both experienced firsthand.

No. LUXPages is open to all qualified luxury travel advisors and suppliers regardless of consortia membership or affiliation. One of the core principles of the platform is removing the gatekeeping that consortia membership has historically created.

No. LUXPages serves luxury travel professionals globally. Advisors and suppliers from any country can join the platform. The site is hosted in the United States and all billing is in USD.

Advisor sign-up is instant and self-serve. Visit the sign-up page, create your account, and you'll have full access immediately - no waiting, no approval process. Your 30-day free trial starts the moment you sign up.

Advisor membership is $216 per year, billed annually. That works out to $18 per month. Agency discounts are avaialble. Your first 30 days are completely free, no credit card required to start your trial.

You can search for hotels, resorts, DMC's, tour operators, service providers, rep companies or luxury brands/collections. You can search by property name, destination, brand, or rep company name. You can also narrow your search with a variety of filters including features/services/experiences, consortia, and global ratings/awards.

Keeping rep listings current is one of the core commitments of LUXPages. Representation changes frequently in the industry. LUXPages is built to reflect those changes so you're always reaching the right person, not a stale contact from years ago. We do our best to maintain the accuracy of the information. Members can also share contact updates with our team directly.

When your 30-day trial ends you'll be prompted to add a payment method to continue. If you don't add one, your access pauses. Nothing is charged automatically. You can reactivate at any time by subscribing.

Yes, you can cancel at any time. Your access continues until the end of the annual billing period you've already paid for. We don't offer partial refunds for unused time, but you won't be charged again after cancellation.

Yes. If you manage a team of advisors and want to move to an agency plan, contact us and we'll migrate your account and credit any remaining time on your individual subscription toward the agency plan.

Suppliers apply for access through the supplier inquiry page. Once you meet with our team and share your advisor referral list with us, we begin the vetting process and get back to you in approximately one week. Approved suppliers receive login access and dedicated onboarding support to build their profile.

LUXPages supports your existing sales efforts by giving you a platform and resources to increase your visibility amongst the entire network of luxury travel advisors, regardless of consortia or affiliation. Planning client trips and keeping track of all product options has gotten more complicated. Advisors have been asking for one place to find everything they need and with LUXPages, you are always part of the conversation. The platform continues to work for you even when you are not working.

The vetting process exists to protect the quality that advisors rely on when they use LUXPages. Because advisors trust that every supplier on the platform has been reviewed, your listing carries inherent credibility. The approval process is what makes that trust possible, it's a feature, not a barrier.

Up to one week. The timeline depends largely on how quickly your referrals respond. We'll keep you informed throughout the process and reach out directly if we need anything from you. You'll hear from us within one week either way. No application goes unanswered.

Supplier pricing is custom and tailored to your portfolio, starting at $600/year. You'll receive a proposal as part of the approval process. To get an idea of pricing, schedule a demo or send us your details via the supplier inquiry page.

Go to the LUXPages login page and sign in with the credentials from your approval email. If you've forgotten your password, click on the forgt password link. If you have trouble accessing your account, contact us at hello@theluxpages.com.

An agency account gives your entire team of advisors access to LUXPages under one account with centralized billing, an admin dashboard, white-labeling, and per-seat pricing. It's also fully customizable to your individual agency needs.

There are five agency tiers from Starter to Elite, based on agency size, plus an optional managed service add-on. See the pricing page for full details and an interactive cost calculator.

An individual advisor account is for a single user at $216/year. An agency account covers multiple advisors under one roof with centralized billing, admin controls, white-labeling, and reporting. If you manage a team, the agency plan gives you much better oversight and typically works out more cost-effective per seat.

The best first step is to schedule a demo. We'll walk you through the platform, help you identify the right tier, and handle onboarding for your team. You can also email us at dora@theluxpages.com to discuss your needs.

White-labeling means the platform experience can be customized to reflect your agency's branding rather than showing the standard LUXPages interface. You also have the ability to migrate your existing data/supplier information that is not already part of the LUXPages database. This gives your team a more cohesive experience aligned with your agency's identity and preferred partner programs.

Yes, Agency Elite is designed for larger agencies with complex needs, multiple locations, or bespoke configuration requirements. Pricing is custom and quoted based on your specific situation. Schedule a demo and we'll put together a proposal.

Travel advisors can pay with Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe. All prices are in USD. Suppliers/travel agencies can pay via credit card, ACH, check or wire transfer.

All purchases are non-refundable. If you're unsatisfied with LUXPages, please email us at hello@theluxpages.com and we'll do our best to help. We encourage all advisors to take full advantage of the 30-day free trial before subscribing.

You can update your payment method and billing details in your account settings after logging in. If you have trouble, contact us at hello@theluxpages.com.

You can update your account information by logging in and visiting your account settings. To request account deletion, email us at hello@theluxpages.com with your name and the email address associated with your account.

Email us at hello@theluxpages.com for general support. For supplier inquiries contact alicia@theluxpages.com. For agency and advisor enquiries contact dora@theluxpages.com. We aim to respond within one business day.